Table of Contents
Job Title: Tech Support – Software Development
Company: [Emapta or Client Company]
Location: Remote (Work from Home)
Employment Type: Full-Time
Work Hours: Monday to Friday, 04:00 AM – 01:00 PM
Job Description:
We are seeking a Tech Support – Software Development professional to provide technical assistance for Zoho applications, write and maintain scripts, troubleshoot issues, and manage integrations. This role plays a vital part in strengthening operational support for our insurance tech infrastructure while ensuring data security and user empowerment.
Key Responsibilities:
- Provide technical support for Zoho applications
- Develop and maintain scripts using languages such as Deluge, JavaScript, or Python
- Troubleshoot and resolve application/system issues
- Assist with API-based system integrations
- Collaborate with teams to ensure optimal end-user support
- Maintain best practices in data security and system performance
Qualifications:
- 2–5 years of relevant experience
- Degree in IT, Computer Science, or related field (or equivalent practical experience)
- Experience with scripting languages (Deluge, JavaScript, Python, or similar)
- Familiarity with APIs and system integrations
- Experience with Zoho products is a plus
- Strong problem-solving and communication skills
- Ability to manage multiple tasks and meet deadlines
Perks and Benefits:
- Competitive compensation package
- Medical and life insurance
- Remote work arrangement
- Government-mandated benefits
- Mentorship and training with global teams
- Access to Emapta Academy for upskilling
- Employee engagement activities
Summary Table
| Category | Details |
|---|---|
| Job Title | Tech Support – Software Development |
| Employment Type | Full-time |
| Location | Remote / Work from Home |
| Work Hours | Mon–Fri, 04:00 AM – 01:00 PM |
| Experience Required | 2–5 years |
| Key Skills | Deluge, JavaScript, Python, API Integration, Troubleshooting |
| Preferred Tools | Zoho Suite (desirable but not mandatory) |
| Education | Degree in IT, CS, or relevant field |
| Benefits | Insurance, remote work, training access, global exposure |
Company Overview – Emapta Global (Sri Lanka, accessible to Galle)
Emapta Global is an award-winning offshore staffing provider that partners with international businesses to build dedicated remote teams in Sri Lanka. Founded in 2010 and entering Sri Lanka in 2022, the company stands out for its innovation—customized delivery models, proprietary tools, and certified data security systems (ISO 27001, SOC‑2) ensure seamless integration with client systems lk.linkedin.com+13emapta.com+13lk.linkedin.com+13.
Customer focus guides Emapta’s approach: clients maintain full control over its offshore teams and compensation structures, enabling alignment with company culture and transparency in every aspect . The firm’s low attrition rates (around 2.4%) underscore its successful focus on employee satisfaction emapta.com+2emapta.com+2emapta.com+2.
Sustainability extends beyond environment: as a Certified B Corp, Emapta emphasizes ethical labor practices, community impact, and inclusive hiring (e.g., their RISE program) .
Core values—integrity, transparency, excellence, and collaboration—shape its culture and client experience. With a thriving local presence supported by global operations, Emapta is firmly positioned as a trusted partner in building secure, scalable teams from Sri Lanka.
Current Job Openings – Emapta Global (Colombo / Galle‑accessible)
| Job Title | Location | Monthly Salary (LKR) |
|---|---|---|
| UI/UX Designer | Colombo (Hybrid) | 250,000 – 350,000 |
| Network Engineer (JNCIA certified) | Colombo (Remote) | 200,000 – 280,000 |
| Systems Administrator (AWS) | Colombo (Hybrid) | 180,000 – 260,000 |
| Accounts Payable Officer | Remote / Colombo | 120,000 – 180,000 |
| Customer Support Specialist | Remote / Colombo | 100,000 – 150,000 |
more related jobs
Operations Associate – Process Coordination and Administrative Support
HR & Administration Support Assistant – Documentation and Staff Coordination
Office Administrator – Administrative Support and Front Desk Management
Assistant Marketing Communications Manager – Brand Messaging and Campaign Support
Senior FNA Associate – Financial Reporting and General Ledger Specialist
Operations & Marketplace Intern – Logistics, Order Management, and Partner Support
Marketing Intern – Social Media, Content Creation, and Campaign Support
Legal and Company Secretarial Assistant Manager – Governance & Regulatory Support
Global Graduate Opportunities at Leaf – Expression of Interest Applicatio