Company Overview – Shangri-La Group

Shangri-La Group is a globally recognized hospitality brand renowned for its luxury hotels, resorts, and residences. Established in 1971 by Robert Kuok, the company operates over 100 properties across Asia, Europe, the Middle East, North America, and Oceania. Its portfolio includes flagship brands such as Shangri-La, Hotel Jen, Traders, and Kerry Hotels, catering to diverse market segments. The group’s headquarters are situated in Quarry Bay, Hong Kong.

Innovation is a cornerstone of Shangri-La’s operations, with a focus on integrating cutting-edge technology to enhance guest experiences and streamline operations. This includes the development of smart rooms, digital concierge services, and sustainable building practices.

Customer focus is evident in Shangri-La’s commitment to personalized service, ensuring that each guest receives tailored experiences that exceed expectations. The brand emphasizes the importance of attentive service and attention to detail.

Sustainability is embedded in Shangri-La’s ethos, with initiatives aimed at reducing environmental impact through energy-efficient designs, waste reduction programs, and responsible sourcing of materials and food products.

Company values center around integrity, excellence, and respect for cultural diversity, guiding the group’s operations and interactions with guests, employees, and communities.

Current Job Openings at Shangri-La Group

Job Title	Location	Estimated Monthly Salary (LKR)
Guest Services Officer	Colombo	150,000 – 200,000
Sous Chef – Chinese Cuisine	Colombo	180,000 – 250,000
Front Office Manager	Colombo	200,000 – 300,000
Housekeeping Supervisor	Colombo	120,000 – 160,000
Sales & Marketing Executive	Colombo	140,000 – 190,00

Job Description: Restaurant Manager – Shangri-La Hotel Colombo

Shangri-La Hotel Colombo, located in the heart of Colombo overlooking the Indian Ocean, is seeking a skilled Restaurant Manager to lead its all-day dining restaurant. The hotel features 541 rooms and suites, a vibrant dining scene, and extensive conference facilities, providing an exceptional guest experience.

Key Responsibilities:

Oversee daily restaurant operations, ensuring smooth service and outstanding guest satisfaction.
Lead, train, and motivate the service team to uphold Shangri-La’s high hospitality standards.
Develop and implement efficient service protocols to maintain consistency and quality.
Collaborate with the culinary team to enhance menu options, food presentation, and quality.
Monitor restaurant performance metrics including revenue and guest feedback; implement improvements.
Manage reservations, seating, and peak-hour flow to maximize turnover while maintaining a relaxed atmosphere.
Control inventory, costs, and procurement to reduce waste and optimize stock.
Drive sales through upselling, promotions, and guest engagement.
Professionally handle guest inquiries, feedback, and complaints to build loyalty.
Stay informed on industry trends and competitor offerings to keep the restaurant competitive.

Qualifications and Skills:

Minimum 3 years of restaurant management experience, preferably in luxury hotels or upscale dining.
Strong leadership skills with the ability to train and develop teams.
Excellent knowledge of food and beverage operations and guest service strategies.
Proven ability to manage budgets, control costs, and increase revenue.
Strong communication, problem-solving, and interpersonal skills.
Passionate about hospitality and guest-focused service.
Flexibility to work weekends and holidays as needed.

Job Summary Table

Job Title	Restaurant Manager
Location	Shangri-La Hotel, Colombo
Experience	3+ years in restaurant management
Industry	Luxury hotel / high-end dining
Key Skills	Leadership, service protocols, guest engagement
Responsibilities	Operations oversight, team management, cost control
Work Hours	Flexible, including weekends/holidays
Focus	Guest satisfaction, revenue growth, quality standards