Company Overview – Shangri‑La Group (Colombo & Gampaha‑Accessible)

Shangri‑La Group, anchored by the iconic Shangri‑La Colombo at One Galle Face, stands as a symbol of modern luxury in Sri Lanka’s hospitality sector reddit.com+15en.wikipedia.org+15en.wikipedia.org+15. The group delivers a unique guest experience through elegant accommodations, curated dining venues, and expansive event facilities, all supported by world-class service excellence. Innovation is evident in their continuous investment in design-led spaces and technology enhancements that elevate comfort and convenience.

A keen focus on customers is woven into every interaction—from tailor-made itineraries to proactive hospitality services that anticipate guest needs. Sustainability is embedded in their culture as well, spanning eco-conscious operations, responsible sourcing, and energy-efficient facility practices. These efforts align with the expectations of modern travelers while supporting local communities.

Shangri‑La prioritizes values such as integrity, professionalism, and collaboration. Employee engagement and service culture are reinforced through strong learning and mentoring programs. Despite operating in a high-pressure environment, staff feedback often highlights excellent teamwork and growth opportunities alongside long hours jobzwire.com glassdoor.com. Overall, Shangri‑La Group maintains its legacy by balancing luxury, innovation, people-first values, and environmental awareness.

Current Job Openings – Shangri‑La Group (Colombo / Gampaha‑Accessible)

Job Title	Location	Monthly Salary (LKR)
Junior Sous Chef – Pastry	Colombo	Negotiable (local package) reddit.com+5lk.linkedin.com+5lk.whatjobs.com+5
Reservations Manager	Colombo	Negotiable (local package)
Service Associate – F&B Secretary	Colombo	35,000 – 60,000

Job Title: Reservations Executive
Company: Shangri-La Hotel, Colombo
Location: Colombo, Sri Lanka

About the Company:
Shangri-La Hotel Colombo is a premier luxury hotel situated in the heart of the city’s business district, with stunning views of the Indian Ocean. Part of the globally renowned Shangri-La Group, the hotel features 541 elegantly designed rooms and suites, and offers direct access to One Galle Face Mall—the largest international shopping mall in Sri Lanka. With top-tier dining options and world-class event facilities, Shangri-La Colombo sets the benchmark for hospitality in the region.

Job Description:
We are looking for a proactive and customer-focused Reservations Executive to manage guest reservations and provide a seamless booking experience. The ideal candidate will work across departments to ensure efficient coordination, enhance guest satisfaction, and support the hotel’s business goals.

Key Responsibilities:

Assist guests with reservations and related inquiries in a professional manner.
Liaise with internal departments to fulfill guest requirements efficiently.
Deliver exceptional customer service to boost guest satisfaction and loyalty.
Drive revenue opportunities through effective reservation handling.
Ensure a smooth and accurate booking process for all clients.

Candidate Profile:

Minimum 1 year of experience in a similar reservations role.
Previous experience in a 5-star hotel; knowledge of Opera and SynXis preferred.
Strong communication skills in English (written and spoken).
Passion for hospitality and delivering exceptional guest service.
Detail-oriented with a creative problem-solving mindset.

Summary Table

Category	Details
Job Title	Reservations Executive
Company	Shangri-La Hotel, Colombo
Location	Colombo, Sri Lanka
Experience Required	Minimum 1 year
Preferred Software	Opera, SynXis
Key Responsibilities	Guest reservations, coordination, guest satisfaction
Skills Needed	Communication, problem-solving, hospitality
Job Type	Full-time