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Job Description: Call Center Executive – Multinational Company
Company: Multinational Call Center
Location: Havelock City, Colombo 05 or OGF Tower, Colombo 02
Job Type: Full-Time (On Roster Basis)
Salary: Paid in USD
Working Hours:
- 12-hour shifts
- 5 days a week
- 2 days off
- Must be flexible to work on a roster schedule
Role Overview:
We are looking for well-groomed, presentable, and professional individuals to join our team as Call Center Executives. You will be responsible for delivering exceptional customer service for a global clientele in a fast-paced, structured environment. This is an excellent opportunity to be part of a multinational brand with attractive remuneration.
Key Responsibilities:
- Handle inbound and outbound calls efficiently and professionally
- Provide accurate information and support to customers
- Follow company protocols and maintain call quality standards
- Resolve issues or escalate inquiries when needed
- Maintain call logs and detailed reports as required
Requirements:
- Must be presentable and pleasant in appearance
- Willing to work flexible hours on a rotational roster
- Previous experience in a call center or customer service is an advantage
- Excellent communication skills in English
- Strong interpersonal skills and attention to detail
Dress Code:
- Formal Ladies Office Wear (mandatory)
Job Summary Table
| Job Title | Call Center Executive |
|---|---|
| Company | Multinational Call Center |
| Location | Colombo 05 (Havelock City) / Colombo 02 (OGF Tower) |
| Salary | Paid in USD |
| Working Hours | 12 hours/day, 5 days/week, roster-based |
| Dress Code | Formal Ladies Office Wear |
| Experience | Call center/customer service preferred |
| Skills Required | Communication, professionalism, customer focus |
| Roster Flexibility | Required |
| Appearance Requirement | Pleasant and professional |
Company Overview – Trans Gulf Lanka (Pvt) Ltd, Gampaha
Trans Gulf Lanka (Pvt) Ltd, part of the established Trans Gulf Group since 1990, is a leading Sri Lankan manpower recruitment and HR consultancy headquartered in Colombo, with branches including Kurunegala and operating regionally near Gampaha. With over 30 years of experience, the firm specializes in placing skilled and professional workers across a broad range of industries—hospitality, construction, finance, medical, logistics, and more—and facilitates contractual employment opportunities primarily in Gulf countries, Japan, and Southeast Asia applications.slbfe.lk+10bizdata.lk+10rainbowpages.lk+10.
Renowned for its professionalism, Trans Gulf blends innovation—through a tailored job order system and digital job portal—with a strong customer-oriented approach, focusing on compliance, ethical practices, and a seamless placement experience bizdata.lk. Sustainability and social responsibility underpin its operations: the company empowers Sri Lankan talent through overseas employment, adhering to regulatory guidelines and prioritizing candidate welfare.
Guided by values of integrity, accountability, and service excellence, Trans Gulf has earned awards (notably the 2008 UN Youth Employment Award) and expanded into travel, pilgrimage, and advertising services grecruiter.com+2bizdata.lk+2observerjobs.lk+2.
Current Job Openings – Trans Gulf Lanka (Pvt) Ltd, Gampaha
| Job Title | Location | Salary |
|---|---|---|
| Guest Relations Officer | Colombo (handles nearby regions incl. Gampaha) | Negotiable (paid in USD) applications.slbfe.lk+3jobdaddy.lk+3applications.slbfe.lk+3 |
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