Receptionist, Administrative​/Clerical

Job Description: School Receptionist (Administrative & Clerical)

GEMS Education is seeking a polished and professional School Receptionist to join our administrative team in Sharjah. As the first point of contact for one of the world’s leading education providers, you will be the “face and voice” of our school, delivering an exceptional customer service experience to parents, students, and visitors.

This role goes beyond answering phones; it is about building relationships and providing comprehensive information regarding our curriculum, admission procedures, and school structure. You will play a vital role in our marketing efforts by maintaining lead generation databases and ensuring that every person who enters our doors feels welcomed and valued. If you are a multitasking expert with advanced secretarial skills and a passion for the education sector, GEMS Education offers a vibrant and rewarding environment for your career.

Key Responsibilities

• Information Ambassador: Provide detailed information regarding school location, curriculum, and admission procedures, including the seamless booking and management of school tours.

• Customer Service Excellence: Respond to all telephone inquiries and visitors with the highest level of courtesy, directing them to the appropriate personnel to ensure a professional experience.

• Data Management & Marketing: Maintain a comprehensive caller and visitor database to track monthly volumes and support school marketing through lead generation.

• Administrative Support: Execute assigned secretarial and clerical tasks to assist the broader Front of House team in meeting operational objectives.

• Compliance & Conduct: Uphold GEMS policies, procedures, and professional codes of conduct at all times, ensuring a safe and welcoming environment.

• Collaboration: Actively participate in staff meetings and serve on school committees as required to support the school community.

Skills & Requirements

• Communication: Exceptional verbal and written English skills; the ability to relate courteously to a diverse multicultural community.

• Technical Proficiency: Strong secretarial skills with proficiency in Microsoft Office (Advanced user status is a distinct advantage).

• Multitasking: Proven ability to remain calm and efficient during “peak demand” periods (eg, morning drop-offs or admission seasons).

• Safeguarding: A commitment to the welfare of students. A UK-enhanced DBS or equivalent local police clearance is a mandatory pre-requisite for this appointment.

Job Data Summary