Operations Manager

Job Description: Operations Manager (Mövenpick)

Are you a “Heartist®” with the strategic vision of a leader and the meticulous eye of a hotelier? Accor , a global pioneer in responsible hospitality, is seeking a high-caliber Operations Manager to lead the day-to-day pulse of the Mövenpick experience in Dubai.

In this role, you will be the conductor of our operational symphony, overseeing the Front Office, Housekeeping, and Food & Beverage departments. We are looking for an individual who embodies the Mövenpick philosophy: “The Place to Savor Life. ” You will balance the art of small, heartwarming gestures with the precision of operational efficiency. As a key deputy to the Cluster General Manager, you will safeguard our brand standards, drive financial performance, and ensure that every guest leaves with a lasting, impactful memory. If you are a Rooms Division expert ready to step into a multi-departmental leadership role within a caring and innovative global network, we invite you to join our family.

Key Responsibilities

• Operational Command: Direct the daily performance of Front Office, Housekeeping, and F&B to ensure seamless service delivery and strict adherence to global SOPs.

• Financial Stewardship: Maximize GOP by exceeding revenue targets and maintaining rigorous cost control over payroll, supplies, and departmental expenses.

• Guest Advocacy: Act as the ultimate service recovery expert, transforming guest feedback into repeat business and ensuring top-tier Guest Satisfaction Scores.

• Leadership & Mentorship: Lead daily briefings with Department Heads, manage Duty Manager rotations, and foster a culture of high morale and continuous skill development.

• Facility Oversight: Ensure both interior and exterior areas remain in pristine condition, managing the maintenance request process and engineering efficiency within budget.

• Executive Support: Deputize for the Cluster General Manager in their absence, serving as the point of authority for day-to-day business and emergency response.

Requirements & Qualifications

• Experience: Minimum of 2 years as a Rooms Division Manager within the luxury or upscale hospitality sector.

• Technical Proficiency: Strong background in cost management, annual budgeting, and investment planning.

• Communication: Exceptional presentation and leadership skills; Fluency in English is mandatory.

• Linguistic Advantage:Proficiency inArabicis highly preferred; German or Russian is a significant plus.

• Regional Insight:Prior experience within theUAE hospitality marketis strongly preferred.

• Core Values:A vibrant,professional presence with a “can-do” attitude and a deep commitment to sustainability and safety regulations.

Job Data Table

Why Join Accor?

At Accor,we believe hospitality is a work of heart.By becoming a Heartist®,you gain access to an unparalleled global network of 5,600+ hotels across 110 countries.We offer a supportive environment where you can fulfill your potential,enjoy exclusive industry benefits,and contribute to a sustainable “Environment Charter” that respects both people and the planet.