Company Overview – Mackinnons Travels (A John Keells Group Company)

Mackinnons Travels is a trusted outbound travel and corporate services provider in Sri Lanka, backed by the legacy and resources of John Keells Holdings. Since 1971, it has redefined travel planning through customizable holiday packages, flight and hotel booking, visa support, currency solutions, and 24/7 service. Driven by innovation, the company regularly upgrades its systems and customer-facing technology, ensuring seamless, future-ready travel experiences mackinnonstravels.com+10mackinnonstravels.com+10Lanka Business News+10.

Customer focus is at the heart of its operations. Passionate travel consultants engage closely with clients to understand individual needs—whether it’s leisure, business, or group tours—offering transparent, budget-conscious options and ongoing support throughout the journey .

Sustainability is woven into the company’s approach. Mackinnons promotes eco-conscious travel planning, implements paperless systems, and continuously refines its processes to enhance efficiency and reduce environmental impact during operations and in its modern office environments .

Driven by values of integrity, excellence, resilience, and personalized service, Mackinnons Travels fosters a culture that combines the stability of a leading conglomerate with the agility of a customer-centric boutique agency. Supported by strong partnerships, including IATA certification and ties with American Express Global Business Travel, the firm is poised for sustained growth in both leisure and corporate travel sectors .

Current Job Openings – Colombo (Mackinnons Travels)

Job Title	Department	Salary Range (LKR/month)
Senior Executive – Corporate Sales & Business Dev.	Customer Service	180,000 – 250,000
Travel Consultant	Leisure/Counselling	60,000 – 483,000*
Marketing & Promotions Coordinator	Marketing	120,000 – 180,000
Project Coordinator – Group Tours	Operations	150,000 – 220,000
Visa & Documentation Specialist	Support Services	100,000 – 150,000

Job Title: Hiring Executive – Visa Services (Full Time)
Company: Mackinnons Travels
Location: Sri Lanka (Onsite)
Employment Type: Full-Time

Job Description

Join Mackinnons Travels, Sri Lanka’s premier travel agency and the exclusive partner of American Express Global Business Travel since 1979, as a Visa Executive. We are seeking a knowledgeable and customer-focused professional to manage the end-to-end visa process and ensure a smooth, stress-free experience for our clients.

Key Responsibilities

Provide accurate information on global visa requirements and procedures
Guide customers through visa documentation and submission processes
Liaise with Embassies, Consulates, and VFS centers for visa coordination
Track application progress and ensure timely follow-ups for approvals
Offer exceptional customer service and build long-lasting client relationships

Qualifications

Minimum 2 years of experience in visa handling within a travel agency or VFS center
Strong knowledge of visa requirements for UK, USA, Schengen, and Asian destinations
Excellent communication, public relations, and interpersonal skills
Strong telephone and email etiquette
Awareness of international travel regulations and embassy updates

Advanced Job Summary Table

Category	Details
Job Title	Visa Executive
Company	Mackinnons Travels
Location	Sri Lanka
Employment Type	Full-Time
Industry	Travel & Tourism
Required Experience	2+ years in visa processing or related travel documentation
Key Skills	Visa consultation, embassy coordination, client handling
Core Knowledge	UK, USA, Schengen, Asia visa procedures
Customer Service	High focus on service excellence and public relations
Tech Tools	Email communication, phone etiquette, documentation systems