Company Overview – Hilton Colombo

Hilton Colombo is a five-star luxury hotel located in central Colombo, adjoining the World Trade Center. Since its opening in 1987, it has epitomized global hospitality standards in Sri Lanka, offering refined accommodations, distinct dining venues, and seamless, guest-centric service Reddit+4LinkedIn+4Business Today+4.

The hotel’s approach to innovation includes periodic modern upgrades, executive lounge enhancements, and continuous integration of technology across operations to elevate guest experience and operational efficiency .

Customer focus is a hallmark: Hilton Colombo provides tailored concierge services, multilingual front‑desk support, and attention to detail across meeting, dining, and lodging experiences. Their Guest Relations and Duty Management teams consistently ensure exceptional hospitality standards .

On sustainability, the hotel adheres to Hilton’s “Travel with Purpose” strategy, implementing the LightStay 4.0 framework to monitor resource use, waste, and carbon footprint. Initiatives include converting public areas to LED lighting and replacing plastic bottles with reusable glass bottles—saving over 324,000 single-use bottles to date Hospitality Online+4Business Today+4RAMARAMA+4.

Guided by core values of integrity, respect, inclusivity, and excellence, Hilton Colombo fosters a culture of ethical leadership and high performance, aligning guest satisfaction with community and environmental stewardship .

Current Job Openings – Hilton Colombo (Colombo-based roles)

Job Title	Department	Estimated Salary (LKR/month)
Guest Relations Manager	Customer Services	200,000 – 300,000
Housekeeping Supervisor	Housekeeping & Laundry	130,000 – 170,000
Management Trainee – Sri Lanka	Hotel Management Training	180,000 – 240,000

Job Title: Cluster Director of Marketing and Communications

Company: Hilton Sri Lanka
Location: Sri Lanka (All Hilton Managed Properties)
Industry: Hospitality | Marketing | Leadership
Experience Level: Senior Management

Job Description

Hilton, a global leader in hospitality with thousands of hotels worldwide, is seeking a Cluster Director of Marketing and Communications for Sri Lanka. This role involves developing and executing comprehensive marketing and communication strategies for all Hilton properties in Sri Lanka. The position requires close collaboration with commercial, sales, revenue, and operations teams to boost revenue, strengthen brand presence, and ensure alignment with Hilton’s global standards while tailoring to local market dynamics.

Key Responsibilities

Strategic Leadership

Develop and implement marketing and communication strategies for individual hotels and the cluster.
Lead integrated marketing campaigns across digital, social media, traditional media, and PR.
Ensure consistent brand messaging, voice, and visual identity across all guest and customer touchpoints.

Commercial and Brand Growth

Collaborate with commercial teams to drive revenue across rooms, F&B, events, wellness, and ancillary services.
Launch cluster and hotel-level campaigns, partnerships, and promotions to increase demand.
Monitor campaign performance and optimize marketing ROI.

Content Management & Channel Optimization

Oversee content creation and distribution for websites, social media, email, and loyalty platforms.
Manage accuracy and presence on OTAs, GDS, and other third-party channels.
Lead professional photo and video projects to maintain premium brand visuals.

Digital and Social Media Marketing

Develop and execute digital strategies including SEO, SEM, paid media, CRM, and analytics.
Manage social media editorial calendars in collaboration with property teams and agencies.
Oversee F&B e-commerce platform compliance with Hilton IT standards.

Public Relations and Media Engagement

Act as media spokesperson for Hilton Sri Lanka when needed.
Build relationships with media, journalists, and influencers.
Manage PR including press releases, crisis communication, media events, and thought leadership.

Cross-Functional Collaboration

Represent marketing in business meetings, providing strategic insights.
Partner with General Managers, Heads of Departments, and regional marketing teams to ensure cohesive execution.

Team Leadership and Budget Management

Lead and develop a high-performing cluster marketing team.
Manage cluster marketing budget for effective allocation and ROI.
Negotiate and manage contracts with agencies and vendors to maximize value.

Candidate Requirements

Criteria	Details
Education	Bachelor’s in Marketing, Communications, Business or related field; MBA preferred
Experience	8–10 years progressive marketing experience; 3–5 years in senior leadership, preferably hospitality or luxury sector
Core Skills	Digital marketing, brand management, content strategy, PR, stakeholder engagement
Communication	Excellent interpersonal and communication skills
Language	Fluent in English; knowledge of Sinhala and/or Tamil is an advantage