Job Description: Customer Support Executive (Email & Chat)

Location: Colombo (or Remote, based on company policy)
Employment Type: Full-Time

Role Overview:
We are seeking a Customer Support Executive to manage customer orders and resolve inquiries efficiently via email and chat. You will serve as the front line of communication, providing prompt and professional responses to customer questions while collaborating with internal teams to ensure satisfaction.

Key Responsibilities:

Respond to customer inquiries through email and live chat promptly and professionally
Provide accurate information about products, pricing, and availability
Coordinate with internal teams (sales, logistics, product) to resolve customer issues
Handle complaints with empathy and work toward timely resolutions
Perform accurate data entry across relevant platforms to maintain updated records
Ensure excellent customer experience and adhere to service-level standards

Qualifications:

1–3 years of experience in customer service or support roles
Strong written communication and interpersonal skills
Excellent organizational and multitasking abilities
Detail-oriented with good data entry skills
Familiarity with CRM or support platforms is an added advantage
A positive, team-oriented attitude with a problem-solving mindset

Job Summary Table

Job Title	Customer Support Executive (Email & Chat)
Location	Colombo / Remote
Employment Type	Full-Time
Experience	1–3 years in customer service
Key Responsibilities	Email/chat support, data entry, complaint handling
Skills Required	Written communication, multitasking, organization
Tools Knowledge	CRM platforms (preferred)
Industry Focus	E-commerce / Service-based businesses

Company Overview – Mayfair Holding, Gampaha

Mayfair Holding, based in Gampaha, is a forward-thinking investment and development company committed to building long-term value across diverse sectors. With a strong foundation rooted in integrity and strategic foresight, the company focuses on innovation-led growth, customer-centric service, and sustainable business practices. Whether in real estate, manufacturing, or diversified investments, Mayfair Holding delivers excellence by combining deep local insights with globally aligned strategies.

Innovation is central to the company’s operations—driving digital transformation, efficiency, and product advancement across its ventures. Mayfair Holding places a high value on its clients and partners, ensuring every interaction reflects transparency, responsiveness, and mutual respect. This commitment has earned the company a reputation for reliability and professional service in the Gampaha region and beyond.

Sustainability is not an afterthought but a core part of the company’s mission. Environmental responsibility, ethical sourcing, and community development are actively integrated into every project. Guided by values of accountability, resilience, and vision, Mayfair Holding is paving the way for impactful, responsible growth in Sri Lanka’s evolving economic landscape.

Current Job Openings – Mayfair Holding, Gampaha

Job Title	Location	Monthly Salary (LKR)
Investment Analyst	Gampaha	130,000 – 180,000
Administrative Executive	Gampaha	75,000 – 100,000
Property Development Officer	Gampaha	100,000 – 140,000
Sustainability & Compliance Lead	Gampaha	150,000 – 200,000
Accounts & Finance Assistant	Gampaha	80,000 – 110,000