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Company Overview – Aitken Spence Travels (Colombo)
Aitken Spence Travels, Sri Lanka’s leading Destination Management Company based in Colombo, delivers innovative travel services grounded in over four decades of experience. As a joint venture with TUI Group, it handles over 200,000 inbound and outbound travelers annually and is known for its AI‑enabled itinerary tools, automated tour operations, and seamless digital booking experiences aitkenspencelogistics.com+10dmc.inside.travel+10aitkenspencetravels.com+10.
Customer focus is central to its operations: dedicated consultants craft personalized tours, offer 24/7 multilingual support, and ensure proactive communication from booking to return. This responsive and bespoke service model underpins its reputation as a trusted DMC .
Sustainability is embedded throughout the business. Recognized as the most sustainable tour operator DMC in Sri Lanka at the 2024 Sustainability Awards, Aitken Spence Travels champions eco-tourism, carbon-neutral operations, tree planting campaigns, beach cleanups, and community-driven itineraries under its “Travel Kindly” initiative .
Guided by the values of integrity, accountability, creativity, and community impact, the company fosters a culture of ethical leadership and inclusive collaboration. By blending cutting-edge travel solutions with a deep commitment to people and planet, Aitken Spence Travels sets the standard for responsible and customer-centric tourism .
Current Job Openings – Aitken Spence Travels (Colombo)
Job Title | Department | Salary Range (LKR/month) |
---|---|---|
Travel Consultant – Tours & Services | Tour Operations | 120,000 – 180,000 |
Customer Support Officer | Client Services | 80,000 – 120,000 |
Sustainability Coordinator | CSR & Environmental Init. | 150,000 – 200,000 |
MICE Manager | Events & Conventions | 200,000 – 300,000 |
Operations Executive | Logistics & Planning | 140,000 – 220,000 |
Job Description: Travel Industry Executive (UK Market – Remote Sri Lanka)
We are looking for enthusiastic and career-driven professionals to join our dynamic team in the travel industry. If you’re passionate about travel, customer service, and working in a fast-paced, UK-focused environment, this opportunity is for you.
As a Travel Industry Executive, you will engage with customers, support bookings, and ensure an outstanding travel experience from start to finish. You’ll thrive in a flexible, growth-oriented environment with access to professional development and industry-leading training.
Key Responsibilities
- Handle UK-based travel customer inquiries with professionalism and efficiency
- Deliver high-quality customer service and solutions in line with brand standards
- Coordinate bookings, travel documentation, and support services
- Work collaboratively with the team to achieve sales and service targets
- Adapt to evolving customer needs and company priorities in a remote setting
What We Offer
- Competitive remuneration package recognizing your dedication
- Return transportation and flexible work schedule aligned to UK hours
- Exposure to the global travel market with UK clientele
- Training and development to build industry knowledge
- A creative and supportive team culture
Candidate Requirements
- Strong command of written and spoken English
- Proven customer service experience (travel industry preferred)
- Adaptability, goal-oriented mindset, and a proactive attitude
- Willingness to work during UK time zone hours
- Passion for the travel and hospitality industry
Advanced Summary Table
Category | Details |
---|---|
Position Title | Travel Industry Executive |
Industry | Travel and Tourism |
Location | Remote (Sri Lanka, UK Time Zone) |
Employment Type | Full-Time |
Remuneration | Attractive package + Return transportation |
Work Schedule | UK Time Zone hours |
Training Provided | Yes – Industry training and development programs |
Experience Required | Customer service (Travel industry preferred) |
Language Requirement | Excellent English (spoken and written) |
Key Skills | Communication, adaptability, booking support, teamwork |
Growth Potential | High – Career progression opportunities |
Ideal Candidate | Driven, flexible, goal-oriented |
Team Culture | Fast-paced, innovative, supportive |
This job was posted by : Dilani Lakmali (5 Year Expression In Digital Marketing And Job Board)
City : Colombo
Country : Sri Lanka
Job posting date and time : July ,18,2025 / 6.47 am
Availability : Full Time
Salary : 50000-80000
Job Type : Hotel – Full Time
Gender : Female/Male
Currency :LKR
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