Job Title: Assistant Front Office Manager
Company: RIU Hotels & Resorts
Location: [Specify Location]

Company Overview:
RIU Hotels & Resorts has been a leader in the global hospitality industry for over 70 years, with a presence in 20+ countries and more than 100 properties worldwide. Renowned for warm service, consistent quality, and innovative guest experiences, RIU fosters an inclusive work environment where employees are encouraged to grow and thrive.

Job Description:
We are looking for a motivated and guest-focused Assistant Front Office Manager to join our hospitality team. This role supports the Front Office Manager in ensuring smooth day-to-day operations of the front desk, concierge, and guest services. You will lead by example, guiding the front office team to deliver exceptional, personalized experiences to each guest.

Key Responsibilities:

Support and assist in managing the reception, concierge, and guest service functions
Supervise front office staff to ensure timely and courteous guest interactions
Oversee check-in, check-out, room assignments, and billing with accuracy
Resolve guest complaints and issues professionally and efficiently
Maintain strong knowledge of hotel services and local attractions
Assist with staff scheduling, training, and performance coaching
Monitor service standards and ensure compliance with company policies and safety regulations
Collaborate with housekeeping and maintenance for seamless guest experiences
Handle administrative responsibilities such as daily reports, inventory, and supplies management

Candidate Requirements:

Previous experience in a front office or guest services leadership role in the hospitality industry
Strong interpersonal and communication skills
Proven ability to manage teams and resolve guest issues promptly
Detail-oriented with strong organizational and multitasking abilities
Familiarity with front office systems and hotel software
Willingness to work flexible hours, including weekends and holidays
Passion for delivering high-quality guest service and contributing to a positive team culture

Summary Table

Category	Details
Job Title	Assistant Front Office Manager
Company	RIU Hotels & Resorts
Location	[Specify Location]
Industry	Hospitality / Hotel Management
Key Responsibilities	Front office leadership, guest service, team supervision, admin support
Experience Required	Experience in hospitality front office roles
Skills Required	Communication, problem-solving, leadership, guest relations
Job Type	Full-time

Company Overview – RIU Hotels & Resorts (Ahungalla, Galle)

RIU Hotels & Resorts marked its arrival in Asia with the opening of the 501-room RIU Sri Lanka resort in Ahungalla, near Galle, in 2016—the first of several planned properties across Southeast Asia emiratesvacations.com+12ttgasia.com+12hospitalitynet.org+12. Operated by the Spanish hospitality brand under partnership with local developer Aitken Spence, the resort delivers 24-hour all-inclusive service, extending around-the-clock access to food, beverages, entertainment, and wellness amenities en.wikipedia.org+5riu.com+5en.wikipedia.org+5.

Innovation at RIU is evident in its guest-centric service model. The all-inclusive platform secures consistency and convenience, enhanced by free Wi-Fi, spa facilities, multiple pools, and entertainment tailored for families and adults alike riu.com.

With a customer-first mindset, the resort offers diverse experiences—from themed dining venues and a kids’ club to live entertainment and beachside relaxation—which consistently earn high guest satisfaction ratings and Travel + Leisure honors reddit.com+2travelandtourworld.com+2tripadvisor.com+2.

Sustainability is woven into RIU Sri Lanka’s operations through eco-aware infrastructure use and support for local communities—balancing luxury with responsibility. The brand’s family-owned values—quality, service, and environmental stewardship—shine through the attentive staff and premium amenities.

Current Job Openings – RIU Sri Lanka (Galle / Ahungalla)

Job Title	Location	Monthly Salary (LKR)
Front Office Manager	Ahungalla (Galle)	200,000 – 280,000
All-Inclusive Services Coordinator	Ahungalla	120,000 – 160,000
Spa Manager	Ahungalla	180,000 – 240,000
Entertainment Supervisor	Ahungalla	100,000 – 140,000
F&B Outlet Manager	Ahungalla	160,000 – 220,000
Housekeeping Supervisor	Ahungalla	90,000 – 130,000