Company Overview – Twist Bioscience

Twist Bioscience is at the forefront of synthetic biology, pioneering innovative solutions in DNA synthesis to revolutionize the biotechnology industry. Utilizing a proprietary silicon-based platform, Twist Bioscience delivers high-quality, scalable genetic material that supports advancements in pharmaceuticals, agriculture, industrial chemicals, and environmental science. This commitment to innovation drives the company’s efforts to accelerate scientific discovery and enable new possibilities in healthcare and sustainability.

Customer focus is integral to Twist Bioscience’s approach. The company partners closely with researchers, biotech firms, and enterprises to understand their unique challenges and tailor solutions that meet stringent quality and efficiency standards. This collaborative mindset ensures that clients receive reliable, precise products that support their cutting-edge projects and commercial goals.

Sustainability is a core priority. Twist Bioscience is dedicated to minimizing environmental impact by optimizing manufacturing processes, reducing waste, and promoting responsible resource use. The company’s sustainable innovations contribute to global efforts toward healthier ecosystems and more sustainable industrial practices.

Guided by values of integrity, excellence, collaboration, and accountability, Twist Bioscience fosters a culture of continuous learning and ethical leadership. The company is committed to advancing science responsibly while creating value for clients, employees, and society.

Current Job Openings

Job Title	Department	Salary Range (USD/year)
Research Scientist	R&D	70,000 – 90,000
Bioinformatics Specialist	Data Science	75,000 – 95,000
Quality Control Analyst	Quality Assurance	60,000 – 80,000
Product Manager	Product Development	85,000 – 110,000
Manufacturing Technician	Production	50,000 – 65,000

Job Description: Customer Support Representative
Company: Twist Bioscience
Location: [Japan Position Available]
Industry: Biotechnology / Synthetic DNA

About Twist Bioscience:
Twist Bioscience is pioneering synthetic DNA technology that will revolutionize health, sustainability, and biotechnology. Our synthetic DNA products empower scientists to engineer organisms for cures, sustainable chemicals, diagnostics, and more.

Role Overview:
We are hiring Customer Support Representatives to deliver exceptional, concierge-level service to our biotech customers and internal sales teams. You will address product, service, and order inquiries, ensuring high customer satisfaction and strengthening loyalty to Twist Bioscience’s innovative solutions.

Key Responsibilities:

Respond promptly to inquiries and issues via email, chat, and phone.
Diagnose problems, collaborate with stakeholders, and provide effective solutions.
Follow up to ensure complete customer satisfaction.
Process and validate sales purchase orders accurately, resolving errors.
Assist customers in product selection, ecommerce navigation, and order status updates.
Monitor key account orders and provide proactive internal updates.
Generate sales quotes using Salesforce quote-to-cash system.
(Japan Role) Provide guidance on import/export logistics and compliance for the Asia region.
Comply with Quality Management System (QMS) and Information Security Management System (ISMS) standards.

Qualifications:

Bachelor’s degree, preferably in life sciences or related field.
1-2 years experience in the biotech industry.
2+ years customer-facing experience.
Excellent verbal and written communication skills.
Strong attention to detail and ability to multitask.
Proficient in G-Suite; Salesforce experience preferred.
(Japan Role) Knowledge of Asia region import/export logistics and compliance.

Working Hours:

Flexible shifts to cover multiple time zones.
Monday to Friday, shifts available from 6:00 AM – 3:00 PM or 8:00 AM – 5:00 PM, plus flexible weekend shifts.

Advanced Summary Table:

Category	Details
Job Title	Customer Support Representative
Company	Twist Bioscience
Industry	Biotechnology / Synthetic DNA
Location	Japan Position Available / Flexible
Experience	1-2 years biotech, 2+ years customer service
Education	Bachelor’s degree (life sciences preferred)
Key Skills	Customer service, Order processing, Salesforce, Communication
Languages	English (Mandarin or Japanese may be needed depending on role)
Working Hours	Flexible shifts across time zones