Location: Galewela, Sri Lanka
Company: Smart Vision IT Solutions
Job Type: Full-Time (On-Site)

About the Job

Smart Vision IT Solutions is seeking a dedicated and proactive Customer Service Agent to join our growing team in Galewela. In this role, you’ll be the first point of contact for our clients, ensuring their issues and inquiries are resolved efficiently and professionally. You’ll play a vital part in enhancing customer satisfaction and ensuring a seamless customer experience.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional manner
Troubleshoot and resolve issues related to products and services
Log and manage support tickets, ensuring timely follow-ups and resolution
Provide clear information about services such as web design, hosting, and IT solutions
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work closely with internal teams to ensure smooth customer service delivery
Contribute to continuous improvement in customer experience processes

Qualifications & Skills

Fluent in English (spoken and written)
Strong communication and interpersonal skills
Ability to handle customer issues with patience and professionalism
Problem-solving mindset with attention to detail
Prior experience in customer service is a plus
Basic understanding of IT services or a willingness to learn quickly

Advanced Summary Table

Category	Details
Job Title	Customer Service Agent
Company	Smart Vision IT Solutions
Location	Galewela, Sri Lanka
Job Type	Full-Time (On-Site)
Industry	IT Services, Web Development
Language Requirement	Fluent English
Experience	Experience in customer service preferred but not mandatory
Key Skills	Communication, problem-solving, customer support
Tools	Email, chat, support ticketing systems
Growth Opportunity	Exposure to IT services and client relationship management